This Agression Will Not Stand

Let's set aside the obnoxious old saw that it takes more muscles to frown than smile and admit that, in situations that are frustrating or unpleasant, the path of least resistance is to be awful.  It's a hard thing to admit and most of us have the blinders on when it comes to our own tendency to be ungracious, but it's true and human and something that requires vigilance instead of denial.

The past few weeks at work have been particularly hellacious, an impossible numbers game wherein hundreds of people descend on our five-person operation with everything they own and, owing to a poor understanding of geometry, physics, and the notion that the world doesn't revolve around them, become enraged to find that we can't fit the astonishing pile of consumer goods they've deemed necessary for a weekend getaway on a boat immediately.

Look, I'm no angel where this is concerned.  No one ever thinks they're the one being unreasonable, and I'd like to imagine that I can claim the high road. Realistically, though, it takes an extraordinary amount of energy not to trade snark for snark, raised voice for raised voice, veiled insult for veiled insult.  I try. Really hard.  But while I'm mostly successful in not shooting first, I struggle not to fire back in kind and when I dig in for a fight, I am not fun.

That said, being on the receiving end of these shenanigans and being responsible for young seasonal employees who are still learning the operation but who are smart, courteous, and hard-working, and watching bitter hags having a bad day just eviscerate these kids makes me realize what a lot of assholes there are in this world.  And now that I'm more conscious of it, I see it everywhere that customer service happens: in stores, at the movies, in restaurants...Ev. Ery. Where.  Customers are awful, entitled know-it-alls.  Sure, sure, there are times when things are legitimately bad and someone needs to do a better job, but just look around and see how often someone in a line near you goes from 0 to subhuman because a grocery clerk needs a price check or won't accept their Canadian currency or asks them to wait a moment while they put out the fire that's just erupted in the trash can.

So the thing is, it takes a little bit of decorum, a little bit of restraint to overcome the junkfood-style satisfaction of being awful in the moment but it's well worth it because in the long run it's kind of soul-crushing.  Or it should be, if you're even kind of a good person.

Am I a broken record?  Maybe.  But if the easiest way to be is awful, it's worth reminding myself and others to be diligent about NOT being so as often as possible.

It's 4 a.m. and I'm about to go to work.  Today I will behave as though every customer is an alien new to earth and in need of guidance.  Today I will muster an appreciative laugh for lame jokes just to honor the spirit of positivity.  Today I'm bringing cupcakes to work just because.

Ready? Go!

My New Year Comes Late

I'm not much for celebrating the change of calendar years, but I do like to take a quick inventory of the past year when I've successfully lived another 365 days.  In other words, it's my birthday and amid the fun times with my awesome friends and family, I like to sprinkle in some thinkin'.

Yesterday evening I had a lengthy and fairly intense conversation with one of my favorite people about depression, empathy, and general philosophy.  Specifically, we talked about what it means to be smart and depressed, what it feels like to be "over" empathic in a culture that doesn't, despite its best intentions and platitudes, value empathy (and how it's often perceived as kind of creepy), the relative insignificance/importance of a single human being on macro- and microcosmic scales, and how we understand our personal context and the larger human historical context in the world within an atheist framework.   And contrary to how that probably sounds, it was one of the most engaging, funny, uplifting conversations I've had in a while.

I will mark this year as the year I got happy and the beginning of my radicalization (it's short way to radical in these gross political times, by the way). Strange conceptual bedfellows, a bit, but definitely symbiotic .  Being happy means I have the luxury of engaging with the world outside in way that is vigorous and positive.  Even when I'm seething with indignation about this or that injustice or ranting about letters to the editor, I know it's because I like life and it matters to me that this world is good.  For the record, I recognize the nearly unbearable earnestness of statements like that and even that feels like a triumph, even if it makes you, dear reader, barf just a little.  Take that, increasingly-marginalized cynical Meg!

What cropped up over and over again in the conversation last night was the idea that being responsible for your own happiness is maybe the defining responsibility of a person's life.  Complaining that things are terrible and vaguely hoping they spontaneously get better is a miserably inefficient solution, and one that has ripple effects through other people's lives. Prayer is complaining and really hoping things will spontaneously get better.  Next week or next month or next year are not more magical than right now.  Your future is happening by seconds, now, now, now, now, now, again now. Be kind now.  Appreciate the good things now.  I'd cite the Serenity Prayer, but I don't want anyone to wait for a god to give them serenity or courage or wisdom: Accept the things you can't change, change the things you can, take yourself off autopilot and figure out which are which.  It sounds incredibly simple, to the point of being meaningless, but in practice those three tasks are very, very difficult.  A lot of terrible things happen.  A lot of frustrating things happen.  Sometimes those things will happen continuously for kind of a long time and there's nothing you can do about it.  I've let that stuff own me plenty and all it got me was a double dose of misery.  Sometimes the bright spots to focus on belong to a friend or a stranger in a news story, but being happy for those bright spots beats wallowing, defeated, in a dungeon of suffering.  It's easy to let yourself off the hook. Sometimes I have to remind myself out loud.

Here's a useful object lesson:  I started writing this post this morning before I met friends for lunch.  I was supposed to go visit my father afterwards.  I thought he was being impatient and calling me at 1 and again a half-hour later, but as it turns out it was his neighbor calling to tell me that Medcu was taking my dad to the hospital.  I got to the building as they were leaving, gave them his basic info and told them I'd meet them at the hospital.  The facts aren't in yet, but he probably had another in a series of seizures following a stroke more than 8 years ago.  It's not serious in the sense that it's unlikely to be fatal, but it will quite possibly mean the end of his independence, something he's fought tooth and nail for over the years. We think this every time, though, and every time he manages a miraculous recovery, just slightly more impaired than before the latest event.

What I've learned from doing this over and over and over again is that I can start fretting now about how this might all turn out, or I can take the simple steps necessary to ensure his care, check in with the hospital, maybe revisit some of the information from last time.  I can go hold his hand and let him try to communicate using one or two words, which is usually what he's left with after these events.  I can laugh at the very funny two-way text exchange I'm having with friends, take care of a couple of tasks for the part-time job I recently took on, be grateful for the flurry of birthday wishes on facebook, go to dinner with my boyfriend and consider what a really rich, loving, mutually respectful life we lead together and how excited I am about the plans we've put in action.

I can't make my dad not sick, the best I can do is...well, the best I can do and falling down a rabbit hole of negative speculation won't do anything good for anybody.

It's not quite where I thought I was going with this when I started, but I guess it's actually pretty close.

This new year's off to a rousing start!